Complaints Procedure

Raising your concerns with us

  1. Complaints may be made in writing, by e-mail, by telephone or in any other form in respect of a claims management service that we have provided and that is regulated under the Compensation Act 2006.
  2. We reserve the right to decline to consider a complaint that is made more than 6 months after you became aware of the cause of the complaint. There may be instances where we will waive this requirement at our discretion. We will confirm to you in writing if a complaint has been made outside the time limit that we are prepared to consider.
  3. We will send you a written or electronic acknowledgment of a complaint within five business days of receipt, identifying the person who will be handling the complaint for the business. Wherever possible, that person will not have been directly involved in the matter which is subject of the complaint, and will have authority to settle the complaint.
  4. Within four weeks of receiving a complaint we will send you either:
    1. a final response which adequately addresses the complaint; or
    2. a holding response, which explains why we are not yet in a position to resolve the complaint and indicates when we will make further contact with you
  5. With eight weeks of receiving a complaint we will send you either:
    1. a final response which adequately addresses the complaint; or
    2. a response which:
      1. explains why we are still not in a position to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide a final response; and
      2. informs you that you may refer the handling of the complaint to the Claims Management Regulator if you are dissatisfied with the delay.
  6. Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer or redress which you accept. Appropriate redress will not always involve financial redress.
  7. If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to:
    Legal Ombudsman
    PO Box 6804
    Wolverhampton
    WV1 9WG
    Tel: 0300 555 0333 (Monday – Friday 8.30am – 5.30pm)
    cmc@legalombudsman.org.uk
    www.legalombudsman.org.uk/cmc

 

Suite S1, Sterling House, Langston Road, Loughton, Essex IG10 3TS

0800 822 3455

info@claim4refunds.com

Make a Complaint

Please complete the form below to send us an email about your complaint.

What Our Customers Say

Mr Hughes

I cannot give a more higher praise to this company for the way that they have dealt with my claim.

Mr Hughes, Welwyn Garden City
Mrs George

At least I could relax knowing that the past problems would be solved. I am now 75 years old and shall be forever grateful for the help I was given.

Mrs George, Angus
Mr & Mrs Wooton

Claim4Refunds have helped me to fully understand everything involved with making a PPI claim. They have been there to lend advice on all aspects of my PPI claims and I am being fully updated with any progress. They have been a life line for me and my family.

Mr & Mrs Wooton, Harlow / Essex
Mrs Cherrett

I would like to thank you for all of the help you have given to me

Mrs Cherrett, Fife
Mr Bovingdon

Claim4Refunds won my claim in just 30 days!

Mr Bovingdon, London
Mr and Mrs Bailey

Claim4Refunds have achieved more than we ever could have dreamed of.

Mr and Mrs Bailey, Got back £25,861
Mrs Wallis

The money Claim4Refunds has won back for us has paid for my husband’s electric wheelchair and a well needed holiday.

Mrs Wallis, £25,000 PPI Refund